Customer Care

CONDITIONS OF SALE
We sell wholesale to the trade only. We require a retail store front or warehouse distribution center to be eligible to purchase direct. A valid resale tax number or a signed tax exempt form on file is required before we will process a transaction. A tax exempt form may be downloaded by clicking HERE. Please sign and return via fax to 770-963-1044.
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METHOD OF PAYMENT
We gladly accept payment by VISA, MASTERCARD, and AMERICAN EXPRESS. If you wish to pay by check please contact our Customer Care department for processing information. info@taramaterials.com or call toll free 1-800-241-8129
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FREIGHT CHARGES AND SHIPPING INFORMATION
Orders of $1000 or more will have freight charges calculated at 10%* of invoice total. Orders of $2500 or more will receive free freight*. Tara uses FedEx where applicable. Tracking and order status can be found in the Customer Care section of this site (remember to Login). On orders over 150lbs or oversized, Tara will ship via the LTL carrier of its choice. Please specify on your shipping profile any special shipping requirements you may have (call before delivery, lift gate truck required, etc); special handling charges apply. If you would prefer to use your own Fedex account number or would like to specify a specific LTL carrier, we will be happy to ship freight collect.

(*HAWAII, ALASKA & INTERNATIONAL ORDERS EXCLUDED, ACTUAL FREIGHT RATES APPLY)
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SHIPPING LEAD TIMES
Orders will be shipped within 7 days of your order. In the event that your entire order is not available, the in-stock items will be shipped within 7 days.
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RETURNS, DAMAGES, CLAIMS
Merchandise is eligible for return within 30 days of the invoice date and is subject to a restocking fee. To process a return request for any reason, please click HERE to fill out our Return Request form. A Customer Care representative will contact you shortly to confirm your request. Note: Web specials and any clearance merchandise cannot be returned.

If further assistance is needed please contact Customer Care toll free at 1-800-241-8129 or via email at info@taramaterials.com
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LIABILITY CLAIMS
Tara Materials, Inc. accepts no responsibility for liability greater than replacement of value of goods. In no event shall Tara be liable for incidental, consequential or punitive damages as a result of your purchase of Tara goods.
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TRANSACTION SECURITY
Your online store transactions are processed using SSL (Secure Sockets Layer) encryption and a secure server. This standard of protection is used throughout the Internet at all major e-commerce sites. You can be sure that your information is as safe and secure as possible. Our secure certificate is issued by THAWTE.