CONDITIONS OF SALE
We sell wholesale to the trade only. A valid resale tax number or a signed tax exempt
form on file is required before we will process a transaction. A tax exempt form
may be downloaded by clicking HERE. Please sign and return via fax to 770-963-1044.
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METHOD OF PAYMENT
We gladly accept payment by VISA, MASTERCARD, and AMERICAN EXPRESS. If you wish
to pay by check please contact our Customer Care department for processing information.
Email customercare@tarafineframes.com
or call toll free 1-800-241-8129
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FREIGHT CHARGES AND SHIPPING INFORMATION
Freight charges are calculated based on Fedex Ground rates. Orders of $1000
or more will have freight charges calculated at 10%* of invoice total. Orders of
$3000 or more will receive free freight*. Tara uses FedEx as its primary carrier.
Tracking and order status can be found in the Customer Care section of this site
(remember to Login). On heavy or oversized orders, Tara will ship via the LTL carrier
of its choice. Please specify on your shipping profile any special shipping requirements
you may have (call before delivery, lift gate truck required, etc); special handling
charges apply. If you would prefer to use your own Fedex account number or would
like to specify a specific LTL carrier, we will be happy to ship freight collect.
(*HAWAII, ALASKA & INTERNATIONAL ORDERS EXCLUDED, ACTUAL FREIGHT RATES
APPLY)
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SHIPPING LEAD TIMES
If a frame size is advertised on this site, Tara is committed to maintaining inventory
availability in this item. These “stock?frames will be shipped within 5 days of
your order. In the event that your entire order is not available, the in-stock
items will be shipped within 7 days and the back order will be shipped at our expense
when ready. Orders for frames in a custom size will be shipped within 5 weeks.
All seamless liners are built to order and require a 5 week lead time.
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CUSTOM ORDERS
Tara Frames may be ordered in custom sizes. Simply check the “Order a Custom Size?
box in the frame detail. In the event that a price is not available using this feature,
you can email your request to sales@tarafineframes.com
. Custom orders require a 3-4 week lead time.
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RETURNS, DAMAGES, CLAIMS
Merchandise is eligible for return within 30 days of the invoice date and is subject
to a restocking fee. To process a return request for any reason, please click HERE
to fill out our Return Request form.A Customer Care representative will contact
you shortly to confirm your request. Note: Web specials and any clearance merchandise
cannot be returned.
NOTE: Aside from damages or quality issues, returns are NOT accepted
on custom frame orders.
If further assistance is needed please contact Customer Care toll free at
1-800-241-8129 or via email at customercare@tarafineframes.com
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TRANSACTION SECURITY
Your online store transactions are processed using SSL (Secure Sockets Layer) encryption
and a secure server. This standard of protection is used throughout the Internet
at all major e-commerce sites. You can be sure that your information is as safe
and secure as possible. Our secure certificate is issued by THAWTE.
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PRIVACY & CONFIDENTIALITY
We hold confidentiality in the highest regard. We will not sell, share
or distribute in any way information gathered from our customers.
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FORMS
Please click on the appropriate links below to download a printable version of the
new account form and credit application with Tara Fine Frames. Please fax or mail
once completed. We will review your information and contact you shortly. Click HERE
to download our credit application
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ORDERING FAQ'S
A:
A. Merchandise is eligible for return within 30 days of the invoice date and is subject to a restocking fee. To process a return please click HERE to fill out our Return Request form. A sales representative will contact you to finalize the return request. For any future returns there is a link to the form on the Customer Care main page.
If further assistance is needed please contact Customer Care toll free at 800.241.8129 or via email at customercare@tarafineframes.com
A: Yes. We use the latest security technology, which includes data encryption, server authentication, and message integrity.
A: We accept all major credit cards from most countries (Master Card, American Express, Visa), or you may bill your account if applicable.
A: Yes. To cancel an order, have your order number available and contact our contact Customer Care toll free at 800.241.8129 or via email at customercare@tarafineframes.com
A: If you are unsure that your order was properly submitted, contact Customer Care toll free at 800.241.8129 or
via email at customercare@tarafineframes.com and we will be happy to assist you.
ACCOUNT FAQ'S
A: Contact customer care toll free at 800.241.8129 or via email at customercare@tarafineframes.com and we will be happy to assist you. For your convenience we are available Monday thru Friday from 8am-5pm Eastern Time.
Please have your order number available.
A:
You can find your order status in the Customer Care section of our site. When you placed your order with us, you should have received a confirmation email with your order number referenced in the subject line. This information is accessed after you log in to our site.
To log on, click the Client Login icon on our Home page and enter your login name and password without spaces.
A: If you have forgotten your account number and password, please click here and your information will be emailed to you at the address provided upon registration. You may also contact Customer Care toll free at 800.241.8129 or via email at customercare@tarafineframes.com and we will be happy to assist you.
A: No. Tara Fine Frames site visitors can freely browse the web site however, some areas are password protected. You will use your account name and password to view prices, make purchases, update account information on file or track an order placed, etc.
A: Tara Fine Frames respects your privacy! We do not sell or distribute any information we acquire directly from our customers. This includes your email address, postal address, phone number, and any other personal data.
A: If you have any questions or concerns about your order, please login to your account for details or contact Customer Care toll free at 800.241.8129 or via email at customercare@tarafineframes.com with any questions.